Why Is Everyone So Cranky? SOLD OUT

Hyperion, 2001

An enlightening and entertaining read that has received ongoing media attention since the hardbound release in October 1999, this critically acclaimed work explains how we evolved into a rude, crude, high stress culture and what to do about it. Described by some as a "one-stop shopping" resource for stress management and life balance, this book is relevant to our post 9/11 world, offering suggestions for dealing with anxiety, uncertainty, and increased security issues in a world of accelerated change.

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Hard cover
Price: Sold Out

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"NoCranky" Logo T-shirt

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Bless Your Stress

Yes! Press, 2006.

If you've ever longed for a book on stress management that was enlightening but not frightening, entertaining instead of draining, look no more. Bless Your Stress is as enjoyable as it is informative. There are no scary statistics or grim scenarios; no intimidation, no stern coercion. What you'll find instead is a fresh, light, original take on stress that is as pleasurable to read as it is practical. You'll find a wealth of uncommon-sense strategies from the ridiculous to the sublime for lightening your stress load and heightening your enjoyment of life. Plus some great Rubes® cartoons!

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Price: $15.00 $13.50

All Is Not Lost

Yes! Press, 2002.

In this, her seventh book, Leslie offers an intimate, personal look at handling the unexpected, unwanted, or inevitable. No stranger to grief, loss, and meeting life's challenges, Leslie chronicles her own healing journey and that of others. If you are seeking personal renewal or peace of mind following the aftermath of death, divorce, illness, personal upheaval, or other losses, this book will take you through the delicate process of healing and moving on. If you have a friend or loved one who is facing tough times, this book makes a powerful, caring gift.

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Price: $11.95 $10.76

The Customer Service Companion

Yes! Press, 1996

Subtitled "The Essential Handbook for Those Who Serve Others", this book is designed for those who work face-to-face or "on the line" with customers, clients, and the public. This unique volume offers 200 pages of bite-sized, practical service tips, techniques, and strategies that can be read on the run. Educational, motivational, and easy to absorb. Inviting and visually appealing.

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Price: $10.95 $9.86

The Customer Service Companion Study Guide

Yes! Press, 1996

75 Lesson Plans plus action steps convert The Companion into a self-directed seminar. Using a work-site Study Group approach or a Lunch 'n Learn format, employees systematically build on their existing knowledge, enhance their service skills, and create a more solid work team all at once.

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Price: $6.95 $6.26

Stick To It!

Yes! Press. 1993, 1995

Subtitled The Power of Positive Persistence, this book offers a collection of refreshing insights for busy people who like to stay positive. Designed to be picked up and put down rather than read cover to cover, this appealing and approachable format offers a daily dose of personal encouragement.

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Price: $11.95 $10.76

The Instant Trainer

McGraw Hill. 1997

Subtitled "Quick Tips on How to Teach Others What You Know," here's the perfect resource for first-time or occasional trainers or those whose job it is to instruct others in workplaces that operate as learning organizations. Its clever "as needed" format offers instant access to perplexing problems faced by those who must present information to their peers. Its wisdom, wit, and wealth of ideas guarantee instant success. Co-authored with Chris Clarke-Epstein.

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Price: $17.95 $16.16

Rule # One, Successories. 1997.

Subtitled "If You Don't Take Care of the Customer...Someone Else Will," this special booklet was designed for the "Power of One" business series.  It  features twenty selected excerpts from The Customer Service Companion. Available at all Successories stores and through their catalogs.

Paperback. $6.95