The Ten Trends
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The Cranky Code (from chapter 1)
In case you live with, work for, or must spend significant amounts of
time with someone who fits the cranky profile, the following may help
you better understand why they behave as they do. Here are some of the
underlying expectations harbored by our cranky citizens who think they
have a constitutional right to unleash their insolence on the rest of
us (The LA Times suggested this was a perfect item to be posted in workplace
break rooms and I agree):
- I am entitled to what I want when I want it.
- My time is important and I should not be inconvenienced by others
when I'm driving, working, standing in lines, or on the telephone.
- I have a right to be impatient or rude when other people are behaving
- I am entitled to special privileges because I am who I am.
- My family should know I care about them without my having to prove
it or say it every day.
- I'm a taxpayer; I own part of this road and I have the right to drive
as fast as I want because my time is precious and I have to be somewhere.
- I not only have the right to pursue happiness, I deserve to be happy
and I'll do whatever it takes to achieve it.
- I'm entitled to cheat a little bit in order to get ahead. If I don't
take advantage someone else will, and then they'll be a step ahead of
- I work extra hard but don't get paid for it so I'm justified in helping
myself to a few "souvenirs" from my office to offset what
I am rightfully owed.
- I'm too busy to mince around with false politeness and should be able
to tell people exactly what I think without having to worry about their
- I must be more in the know than everyone else so I can stay "one
up" on them; otherwise they may take advantage of me.
- I deserve the newest, the biggest, the best, and the most. It's my
- I'm going to die one day so I may as well get as much as I can right
- So what if I'm being rude - I never have to see this person again
so what difference does it make?
- My opinions and views are more valid than anyone else's.
- My emergencies take precedence over anyone else's emergency.
- The world is unfair and opportunities are limited, so I may as well
get all I can while I can, regardless of who or what stands in my way.